Shipping & Pick-Up Information
Where do you ship?
*Online sale events will have different minimum order criteria for shipping*
We are happy to ship anywhere in Canada and the United States. The minimum order for any shipping/delivery option is $30.
Calgary (within city limits) - All food & retail items can be shipped/delivered. Deliveries may take place between 10 a.m. and 9 p.m. As we use a third party delivery service, we are unable to guarantee delivery times. If you need it for a certain time, please order for the day before to ensure proper arrival time.
- FREE shipping/delivery on orders over $100* - delivery 7 days a week!
Surrounding areas of Calgary (Springbank, Bearspaw, De Winton, Heritage Pointe, Balzac, Airdrie, Chestermere, Cochrane, Langdon & Okotoks) will be a flat rate of $40/delivery for all food (frozen or dry) & retail items. If you are not needing frozen or cakes shipped, please use the 'Rest of Alberta/Canada' shipping option. FREE for orders over $300. Delivery will be every second Thursday. You will receive an email with the exact delivery date once the order has been placed.
Canada (not covered above) - Food & retail items can be shipped. No frozen items or cakes.- $25 shipping fee on regular retail items. Excludes food and litter.
- $50 shipping fee on heavy items, including food and litter. The fee includes packages with a total weight of 15lb-40lb. *Please note that there are certain weight and size restrictions. We will try our best to accommodate all order requests.
- Customer is responsible for all duties and taxes upon arrival into the U.S.
- $40 shipping fee on all orders.
Please note: **A 20% restocking fee will be charged for all returned orders from couriers**
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Where is my order?
Orders may take up to 72 hours to complete depending on stock and store transfers. Warehouse items may take up to 7 days. Black Friday, Boxing Day or Canada Day Sales may take up to 12 days to fulfil.
Custom cakes and cupcakes will be ready for pick-up after 12pm on the requested date unless otherwise specified.
Special order items (cakes/cupcakes not included) or pre-order items may take up to 8 weeks to arrive.
You will receive a confirmation email (please check your spam folder) once your order is ready for pick-up.
Delivery/shipping in Calgary
We want to make things easier, more convenient, and safer for you by bringing your pets' needs to you. We offer FREE delivery/shipping anywhere within Calgary city limits for a minimum purchase of *$100 before tax/discounts. All orders will be delivered within 5 days (excluding custom/special order requests) of placing your order. You will only receive an email with a delivery date if your delivery falls outside of the 5-day window, otherwise please expect your order within 5 business days. A text/email/phone message notification will be sent indicating the order's arrival. Sorry, we are unable to guarantee delivery times. We strongly recommend someone be at home to receive the order as the order will be left on the doorstep/lobby area (at your own risk). Bon A-Pet-Treat! cannot be held liable for any theft or thawing once the order has been delivered.
*Online sale events will have different minimum order criteria for delivery*
Delivery Restrictions
- Please note we do not deliver to addresses that have restrictions on hours as we cannot guarantee a delivery time. The delivery address must be able to accept orders until 9 pm.
- Apartments - Please include any special instructions in the event we cannot reach you at the time of delivery (i.e. buzzer number or if it can be left in the lobby). Otherwise, the order will be sent back as undeliverable, and re-delivery charges will apply.
By selecting the delivery option, you understand and agree to these terms and policies.
Do custom orders qualify for delivery?
They qualify for delivery, but not for the same/next day. A minimum of 48 hours' notice for custom orders still applies. Special item orders may require up to 8 weeks for arrival and delivery will be set up when the item arrive in store.
What if my order is less than $100? Can you still deliver?
Absolutely! We just have a flat fee delivery charge of $10 within Calgary city limits.
How do I place an order for delivery?
Orders can be placed online or over the phone. Invoicing and payment will be sent/accepted via email only. Sorry we do not accept phone payments due to security reasons. All pick-ups and deliveries must be prepaid. Once payment is received and the order is processed, you will receive an email confirming your order with the delivery date. A text message notification will be sent to the phone number provided once the order has been dropped off. We highly recommend that someone be home to receive the order as the order will be left on the doorstep (at your own risk). By selecting the delivery option, you understand and agree to these terms and policies.
Can I request that my order be delivered at a certain time?
As a third party delivery service is used, we are unable to guarantee delivery times. If you need it for a certain time, please order for the day before to ensure proper arrival time.
How far in advance do I need to order prior to the holidays within Calgary?
If you need your order by a certain day (i.e. before Dec. 25th), please include it in your notes at checkout and we will try our best to accommodate. Third-party couriers are used so depending on weather/demand it is best to order early. Deliveries are done up until Dec. 24th and orders must be received by Dec. 21st at noon. Essential items (food/frozen) do take priority in the delivery schedule, however, we will try to our best!
Yes, we do for all prepaid orders! Pick-up is FREE at all our store locations and available 7 days a week!
Do I still get my Pet Perks when I order for pick-up, delivery or shipping?Absolutely! Any purchase in-store, online or over the phone count towards your Pet Perks Loyalty Points & Frequent Buyer Bags.Â
Double your discount by shopping online! We have added a rewards program for our online shoppers, however your online purchase will also count towards your in-store Pet Perks account. Shop both for full benefits!